Kissandhan has a robust mechanism to address grievances with a dedicated Officer specifically for the same. Our valued customer can send their queries or any grievance to the Grievance Officer.

Customer Grievance Redressal Mechanism

The following outlines the step-by-step process for raising and resolving customer complaints, including escalation levels up to the RBI Complaint Portal.

Abbreviations:
GRO – Grievance Redressal Officer
PO – Principal Officer

Escalation to RBI – Integrated Ombudsman Scheme – 2026

In accordance with the RBI Integrated Ombudsman Scheme, 2026, a customer may approach the RBI Ombudsman if:

1. The Company has not responded within 30 days from receipt of the complaint.
2. The customer is not satisfied with the final response of the Company.

Details of Grievance Officer(s) of Kissandhan Agri Financial Services Private Limited are as follows:

GRIEVANCE REDRESSAL/ NODAL OFFICER OF THE COMPANY (GRO)

Any Disputes arising out of decisions of the Company's functionaries would be disposed of at the next higher level within the concerned Department.

PRINCIPAL OFFICER OF THE COMPANY (PO)

After examining the matter, the Company shall endeavor to send the customer its response within 30 days and intimate the customer how to escalate the complaint to a higher level if she/ he is not satisfied with the response. The Company shall request the customer to provide feedback on the services rendered. If the complaint / dispute is not redressed within a period of 30 days of receipt of same by the officer mentioned above, the customer may file a complaint through the CMS portal of RBI or contact the following office of RBI:

Officer-in-Charge